11/12/2023 0 Comments Duo mobile iosWhen you tap the type of third-party account you want to add, you'll see an Activation code box where you can enter the activation code or key shown to you by the application. Instead of tapping the QR code option from the Add account list, scroll through the list of account types and tap the one you want to add (or tap Add other account if the one you want isn't listed). Most services also offer a secret key that you can enter if you can't scan the QR code. Then click "Next" or "Finish" or whatever link completes authenticator app registration. Type the passcode (without a space) into the application's verification prompt on your computer to verify that the passcode generator is working properly. Give the new account a name in Duo Mobile and tap Save to return to the accounts list.įinally, tap the indicator next to the account name in Duo Mobile to generate a passcode which expires in 30 seconds. Use Duo Mobile to scan the application's QR code shown on your screen. Scan the QR code with your camera to add the account. If the new account you want to add shows you a QR code to scan with an authenticator app, tap Use QR code from Duo Mobile's Add account list.Open Duo Mobile and tap Add in the upper right of your accounts list to go to the account type selector. When configuring the authenticator app in your application you'll usually be shown a QR code to scan.Ignore any mentions of Google Authenticator or other mobile applications - you'll be using Duo Mobile instead. Follow the instructions to turn on two-factor authentication (sometimes called two-step verification) for your account using an authenticator app.Install Duo Mobile for iPhone/iOS or Android.If you become locked out of those services and don't have a backup of your accounts in Duo Mobile, you'll need to contact the support team for that application or perform the account recovery process for each of those third-party applications. There is no need to sign-up for an organizational account on duo.com if you only want to protect your personal accounts.ĭuo does not have access to your third-party accounts or account credentials and cannot assist in account recovery beyond Duo Mobile backup and restore.īe sure to save any recovery information given to you by the application when you set up two-factor authentication, and enable account backup and restore in Duo Mobile if you set it up to generate passcodes for logging into these applications. Use Duo Mobile to generate these passcodes, and keep all your accounts in one app. To determine which software version is on your device, visit the iOS or Android support sites.įor assistance with Duo Mobile, search the IT Knowledge Base, reach out to your local service desk, submit a support ticket through the help request portal, contact the service desk via email at phone at 81, or online via 24-hour chat.Some online services and web applications, like Instagram, Facebook, and Snapchat, let you protect your account with a mobile-generated passcode. Penn State Health Account holders may manage their Duo devices at their respective Duo Security Enrollment page. Penn State Account holders who want to unenroll or rename a device, reactivate Duo Mobile, or change various settings related to the 2FA process, may do so through the 2FA device management page within the Account Management portal. However, users who have already downloaded the Duo Mobile app on iOS 11 or Android 7 or older devices will continue to be able to authenticate using the app. 1, 2021, devices running iOS 11 or Android 7 or older will no longer be able to install Duo Mobile from the Apple App Store or the Google Play Store. SMS-delivered passcodes and phone callback authentication are not affected by this change as these methods do not rely on Duo Mobile.īeginning Feb. In addition, Duo Push and Duo Mobile-generated passcodes will continue to work on already-installed versions of the Duo Mobile app and users will continue to be able to authenticate. Duo Security is recommending users upgrade to the latest iOS or Android versions because updated systems will better maintain a mobile device’s security and provide access to the latest features and improvements made to Duo Mobile and all other applications.ĭuo Mobile, which is the application used for Penn State’s two-factor authentication (2FA), will continue to be fully supported on iOS 12 or Android 8 or newer. 1, Duo Security will end support of their Duo Mobile application for older operating systems iOS 11 and Android 7.
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